Support
Answers to the most common questions, and a real person to email when they don’t help.
Contact
Email us
support@tilebird.app — we answer within two business days. Please tell us which device you use (for example “iPad, 9th generation”) and what you were doing when the problem happened. A screenshot helps a lot.
Common questions
I bought Coaching on my iPhone. How do I get it on my iPad?
Open the app on your iPad, go to Settings and tap “Restore Purchases”. Make sure the iPad is signed in with the same Apple Account you used to buy it. There is nothing extra to pay.
The tiles are too small for me.
Go to Settings in the app and choose a larger tile size; there are four. You can also turn on High Contrast there. If you use a larger text size on your iPhone or iPad, the app’s text follows it automatically.
I can’t tell the suits apart.
Turn on Shapes on suits in Settings. Every Bam gets a triangle, every Crak a square and every Dot a circle, so the three suits stay apart even if you don’t see green, red and blue well. The printable practice card uses the same shapes.
Does the app have this year’s League card?
No, and it never will. Tilebird is independent and doesn’t include or sell the League’s annual card. You can enter hands from your own card into the app using “My Hands”, and the app will use them for hints and for checking Mah Jongg. Until you do, the app uses its own original practice hands.
Why does the computer keep winning?
It doesn’t cheat: it only sees its own tiles and what is on the table, exactly like you. New players usually lose for a while. Use the “tiles away” panel to pick a hand earlier, slow the game speed down, and turn the opponents’ racks over at the end of each game to see what they were building.
What exactly does the $19.99 purchase include?
Tilebird Coaching: the Charleston coach (which tiles to pass, which to keep, and why), discard explanations (why one tile is safer to let go than another), a one-game replay (up to three key moments from any game you finish), and everything we add later, on all your devices with the same Apple Account. Pay once; there is no subscription. Every lesson, unlimited games against the computer, rule questions and rulings, teacher links, the printable practice card and the demonstration game are free whether you buy it or not. It does not include the League’s annual card.
Does it work without internet?
Yes. Everything in the app works offline. The only time your device needs a connection is when you buy or restore the purchase through Apple.
Found a mistake in a ruling or a lesson?
Please tell us. Every rule in the app and on this site is written in our own words and checked by instructors, but tables differ and we would rather hear about it than have you lose an argument at yours. Email support@tilebird.app with the situation and what you believe the correct ruling is. If you teach, say so; we credit instructors who help us.
Restoring your purchase
Tilebird Coaching is a one-time purchase tied to your Apple Account, not to a device. On a new or reset device, open the app, go to Settings → Restore Purchases, and wait a moment; the same button also sits at the bottom of the Coaching page that opens when you tap a coaching feature. Make sure the device is signed in to the App Store with the Apple Account you bought it with. Nothing is charged twice. If the restore fails, check that you are online (this is the one thing in the app that needs a connection) and try again; if it still fails, email us the date of your purchase and we will help.
Refunds
Purchases are made through Apple, so refunds are handled by Apple as well. Go to reportaproblem.apple.com, sign in with the Apple Account you used, and choose the purchase.
Teachers
Homework links, the printable practice card and a form to tell us about your class are on the For Teachers page.